Solovar Privacy Policy

Last modified: April 4, 2016

When you use Solovar services, you may need to provide certain information. This Privacy Policy specifies what information we collect, why we collect it, and what we do with it. In general terms, we only collect what we need to provide the service or services you have requested, and do not use and/or share the information for any other purposes.

Information We Collect

We collect information to provide better services to all of our users. Various types of information can be collected in various ways. We primarily obtain information as part of the process for requesting and/or providing a service. In some cases, we might obtain information in other ways. Details pertaining to the information we collect are described below:

  • Account information. For example, some of our services might require you to establish an account to access certain products (e.g., electronic reports), transaction information, and/or other information pertaining to services you have requested. In establishing such accounts, we can collect certain personal information, like your name, email address, telephone number, or credit card number to store with your account.
  • Service-related information. Many of our services might require certain information pertaining to property you own or lease. For example, information such as equipment pricing and/or specifications, residential address, finance terms, and/or other information might be required to provide certain services.
  • Website usage information. We collect certain information related to your use of our website. This information can include information derived from cookies or similar technologies. Such information might be used to identify the browser or device used to access our website. We might also use other information (e.g., IP address, WiFi access points, etc.) to identify your location. When you use our services or view content on our website, some of the foregoing information might be automatically collected and stored server log files.

Information we collect when you are signed in to Solovar may be associated with your Solovar account. When information is associated with your Solovar account, we treat it as personal information. More information pertaining to how we use and protect personal information is described later in this policy.

How We Use Information We Collect

We use the information we collect from all of our services to provide, maintain, protect, and improve them, to develop new services, and to protect Solovar and our users.

We may use the name you provide for your Solovar account across all of the services we offer that require a Solovar account. In addition, we may replace past names associated with your Solovar account so that you are represented consistently across all our services.

When you contact Solovar, we keep a record of your communication to help solve any issues you might be facing. We may use your email address to inform you about our services, such as letting you know about upcoming changes or improvements.

We use information collected from cookies and other technologies, like pixel tags, to improve your user experience and the overall quality of our services. For example, one product we might use to do this on our own services is Google Analytics. We will not combine cookie information with personally identifiable information unless we have your opt-in consent. Further, we will ask for your consent before using information for any purpose other than those that are set out in this Privacy Policy.

Solovar may process personal information on servers located outside the country where you live.

You may also set your browser to block all cookies, including cookies associated with our services, or to indicate when a cookie is being set by us. However, it’s important to remember that some services may not function properly if your cookies are disabled.

Accessing and Updating Your Personal Information

Whenever you use our services, we strive to provide you with convenient access to your personal information. If that information is wrong, we give you ways to update it quickly or to delete it – unless we have to keep that information for legitimate business or legal purposes. When updating your personal information, we may ask you to verify your identity before we can act on your request.

We may reject requests that are unreasonably repetitive, require disproportionate technical effort (for example, developing a new system or fundamentally changing an existing practice), risk the privacy of others, or would be extremely impractical (e.g., requests concerning information residing on backup systems).

Where we can provide information access and correction, we will do so for free, except where it would require a disproportionate effort. We aim to maintain our services in a manner that protects information from accidental or malicious destruction. Because of this, after you delete information from our services, we may not immediately delete residual copies from our active servers and may not remove information from our backup systems.

Information We Share

We do not share personal information with companies, organizations and individuals outside of Solovar unless one of the following circumstances applies:

  • With your consent. We will share personal information with companies, organizations or individuals outside of Solovar when we have your consent to do so. We require opt-in consent for the sharing of any personally identifiable information.
  • With domain administrators. If your Solovar account is managed for you by a domain administrator, then your domain administrator and resellers who provide user support to your organization will have access to your Solovar account information (e.g., your email and other data). Your domain administrator may be able to:
    • view statistics regarding your account.
    • change your account password.
    • suspend or terminate your account access.
    • access or retain information stored as part of your account.
    • receive your account information in order to satisfy applicable law, regulation, legal process, or enforceable governmental request.
    • restrict your ability to delete or edit information or privacy settings.
      Please refer to your domain administrator’s privacy policy for more information.
  • For external processing. We provide personal information to our affiliates or other trusted businesses or persons to process it for us, based on our instructions and in compliance with this Privacy Policy and any other appropriate confidentiality and security measures.
  • For legal reasons. We will share personal information with companies, organizations or individuals outside of Solovar if we have a good-faith belief that access, use, preservation or disclosure of the information is reasonably necessary to:
    • meet any applicable law, regulation, legal process or enforceable governmental request.
    • enforce applicable Terms of Service, including investigation of potential violations.
    • detect, prevent, or otherwise address fraud, security or technical issues.
    • protect against harm to the rights, property or safety of Solovar, our users or the public as required or permitted by law.

We may share non-personally identifiable information publicly and with our partners – like publishers, advertisers or connected sites. For example, we may share information publicly to show trends about the general use of our services.

If Solovar is involved in a merger, acquisition or asset sale, we will continue to ensure the confidentiality of any personal information and give affected users notice before personal information is transferred or becomes subject to a different privacy policy.

Information Security

We work hard to protect Solovar and our users from unauthorized access to or unauthorized alteration, disclosure or destruction of information we hold. In particular:

  • We encrypt many of our services using SSL.
  • We offer you two step verification when you access your Solovar account.
  • We review our information collection, storage and processing practices, including physical security measures, to guard against unauthorized access to systems.
  • We restrict access to personal information to Solovar employees, contractors and agents who need to know that information in order to process it for us, and who are subject to strict contractual confidentiality obligations and may be disciplined or terminated if they fail to meet these obligations.

When This Privacy Policy Applies

This Privacy Policy applies to all of the services offered by Solovar and its affiliates, services Solovar provides on mobile devices, and services offered on other sites (e.g., through marketing and sales partners), but excludes services that have separate privacy policies that do not incorporate this Privacy Policy.

Our Privacy Policy does not apply to services offered by other companies or individuals, including products or sites that may be displayed to you in search results, sites that may include Solovar services, or other sites linked from our services. Our Privacy Policy does not cover the information practices of other companies and organizations who advertise our services, and who may use cookies, pixel tags and other technologies to serve and offer relevant ads.

Compliance and Cooperation With Regulatory Authorities

We regularly review our compliance with our Privacy Policy. When we receive formal written complaints, we will contact the person who made the complaint to follow up. We work with the appropriate regulatory authorities, including local data protection authorities, to resolve any complaints regarding the transfer of personal data that we cannot resolve with our users directly.

Changes

Our Privacy Policy may change from time to time. We will not reduce your rights under this Privacy Policy without your explicit consent. We will post any privacy policy changes on this page and, if the changes are significant, we will provide a more prominent notice (including, for certain services, email notification of privacy policy changes).